Provident Metals Reviews

I did a test and ordered two exact items from Provident and JM Bullion.
Ordered on save day within a minute of each other. Paid with ACK (Auto Check Withdrawal) and both took money out at the same TIME.
Order date was 5.10.21 -
On 5.17.21 my JM Bullion order was delivered.
My Provident Order was STILL PENDING PAYMENT.
Not impressed. Will not be buying from them again.

They send packages under $1000 without signature. USPS lost my package. Provident customer service started a claim for me and then closed the claim and refused to refund or replace. I then got a letter from USPS stating that they had indeed lost the package which I forwarded to Provident claims. They said their insurance underwriter still denied the claim. Horrible company to deal with. They never offered any help or suggestions. It's like once they get your money they don't care. Beware if your package is lost or damaged they will help you at their own discretion.

They send packages under $1000 without signature. USPS lost my package. Provident customer service started a claim for me and then closed the claim and refused to refund or replace. I then got a letter from USPS stating that they had indeed lost the package which I forwarded to Provident claims. They said their insurance underwriter still denied the claim. Horrible company to deal with. They never offered any help or suggestions. It's like once they get your money they don't care. Beware if your package is lost or damaged they will help you at their own discretion. Save your money and go with someone that actually insures their packages and uses delivery signatures.

Failed to resolve shipping issues for my items. Over $600 worth of items were "lost" in the mail. I ordered on 29 Jan and am still awaiting a resolution. I was told that insurance has to "approve" the claim before I can get a refund or re-shippment. I asked for a refund and was told "no" we cant do that; to which I said "no you wont do that, you could if wanted too but you wont," a point to which their claims manager agreed with. Terrible customer service, I was constantly blown off by the manager/claims department whom refused to return my phone calls. I will never do business with them again. Save your money and go somewhere else the few bucks you save is not worth the headache. If I could give them less than one star I would.

I bought a roll of silver January 31st. It’s March 15 and I still have not received my coins. I’m told they can’t guarantee I’ll get my money back or the coins until it’s approved by their claims department. So if it’s not approved they’ve taken my $800 and there’s nothing I can do about it. I’ve been doing business with Provident Metals since 2013 and never had a problem. Something has gone terribly wrong. They are not the reputable company they once were. Needless to say I’ll never buy coins from them again. Whatever you do don’t buy from them. If you don’t receive your coins they won’t guarantee anything.

3 weeks waiting for my order - paid w/ CC - now (this is Sat. eve.) so next week will be 4th week. Meanwhile they have had my money to invest, get interest, whatever. Customer service says it should have shipped last week, but did yesterday.........That's what they told me the week before last week.....They indicate items in stock to get you to place an order then hold your money for their use. Be afraid, be very afraid of Provident and JM bullion - both owned by same guy. Wish I would have done some research before sending them my money!

I ordered silver before the boom and shortage of silver and have been waiting for my order for over 15 days, I called a week ago to ask the status of the order and was told it wasn't shipped yet but would be shipped by the next week. I waited till that next Friday and called again to find out it hasn't shipped yet still. I canceled my order and their sales reps are very rude I will be doing business elsewhere this place is very unprofessional and has 0 customer service!

Guess if I had not called and checked on my order it would be still sitting in your shipping dept. When I receive it not so random. lol 5 2015 and 5 2014 silver eagles .
Thanks to Clayton Muir I did finally received my order.

I have ordered several dozen times from Provident. I've also called with questions about policies, etc. Never had a single issue with Provident. Good company.

Great selection of materials! I was able to buy copper and silver from this shop and I couldn't be happier with the purchase. Plus, the transaction went smoothly.

Never had a problem with the quality of items purchased. The prices are fair. Love the selections. Love them.

Dishonest, unscrupulous practices. I'll never order from them again.